• Receive client's support requests and complains over the phone, online or directly face to face.
• Provide support, identify problems' root causes and provide solutions accordingly.
• Keep record of each support and complain details after providing solutions.
• Have to visit the client's site when required.
• Resolve hardware, software and connectivity problems and determining the source of computer problems and providing solutions accordingly.
• Provide IT support to end users for e.g. end user's Desktop, Laptop and other IT accessories.
• Repairing and recovering hardware or software failures and simultaneously coordinating and communicating with concerned authorities.
• Installing and configuring computer hardware, operating systems and applications.
• Conduct proper Installation, Maintenance & Troubleshooting of LAN/ MAN/ WAN equipment's like Router, Switch, etc.
• Perform other duties assigned by Top Management when required.
• The candidate should have teamwork mind set.
• The Punctuality is essential for a candidate.

Age 21 to 26 years
Both males and females are allowed to apply
Good oral communication skills.
Good listening skills and analytical skills.
Customer focus and adaptability to different personality types.
Applicants have to be Smart, energetic and good communication skill
Must be smart enough to handle any difficult situation that may rise during maintaining a team

• Diploma in Computer Engineering from any BTEB or polytechnic institute.
• Skills Required: Need Basic Knowledge of Linux and Database

Career development & growth opportunities through rigorous on-the-job training as well as professional training
Employment benefits include festival bonuses, insurance coverage etc.
Yearly increment based on performance
Monthly 5 holidays (4 Fridays, 1 Saturdays), and other government holidays.
Self-learning opportunities, Sessions, and workshops on new Technology.
Annual, casual, medical and short leave as per company policy