Empowerment. Innovation. Experience.

Our customer service management assists your company to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention, and driving sales growth. Improve service operations and engage customers with digital workflows.

Our services also include API Integration. We can simplify the process of integrating all the physical and virtual components of your system. The physical components can be anything such as various machine systems, computer hardware, inventory, etc. and the virtual components may be data stored in databases, software and applications. We can add these two components in order to make your workplace simplified.

We provide Service delivery management by processing through all the necessary steps that need to be taken to ensure the effective delivery of IT services to a client. Our Service Delivery Managers will help to define cooperation processes that may include: a visual roadmap for the project; a release plan and financial updates to keep the budget in check; and as well as quarterly periodic engagement reviews to gather input and work toward continuous improvement.

Business Automation Ltd (BA-SYSTEMS) is always looking for new scopes that save time, are easy to use, powerful, Resilient, Secure, Stable and reliable. BA-SYSTEMS utilizes existing big data solutions to create an environment that allows collaboration with data engineering and data science. Apache NiFi is an open-source data integration tool that allows users to create data processing pipelines to move and transform data between different systems.

Including Sonali akpay,. We integrate payment gateway API with the digital processes in your existing online environment, leveraging your payment infrastructure to enable payments directly on your website, web application, or mobile application’s front-end. So far we have integrated Sonali ek pay service for One Stop Service.

Sometimes a minor change in a business strategy may change the need of your current software solutions. No need to bother about buying new software, we can customize your current solution as per your business needs. Our Custom Solutions are highly customized programs designed to address an organization's unique business challenges, such as a change in strategy or major restructuring. We believe we could give you the best solution customization according to your business structure.

Replacing manual, off-system office processes and office workflows with automated systems that orchestrate tasks and use business logic to make previously human decisions. Automation efforts in the office are intended to reduce manual processes, reduce paper use, and provide a consistent framework for getting work done accurately. This means digitizing tasks and paper-based processes and designing systems to route information more efficiently. To do this, tasks are defined in digital office automation tools and connected into a series of actionable, automated steps that are carried out consistently every time through office automation software.

Our team is made up of engineers, not salespeople – meaning that the person that answers your call or email is the person that can provide the support you need. We pride ourselves on our core values – which are to be open and honest at all times with our customers and whoever you come into contact with at Solution Support will be Friendly, Capable and Professional. We only ever recommend products and services that are genuinely suitable for your business and all our solutions are tried and tested – so we know them inside out.