• Need to handle customer Face to Face and incoming calls to the prospective customers.
• Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
• Identify customer needs, clarify information and provide solutions.
• Perform every call and Social media support actively to solve the client's problem.
• Manage large amounts of inbound and outbound calls in a timely manner
• Must be knowledgeable about Facebook (Social media), email & web chat skype and any desk software.
• Refer unresolved customer grievances to designated persons for further investigation.
• Ensure Service Delivery through follow up process & updating documentations.
• Report time to time to the team leader for complicated issues.
• Sense of responsibility and Achieve the daily target
• Developed competencies required for service oriented and result focus
• Keep records of all conversations in our call center database in a comprehensible way

• Age 21 to 30 years
• Only Male & Female candidates are allowed 
• Similar experience in the BPO industry or running call center will get preference.
• Basic computer knowledge.
• Good oral communication skills.
• Good listening skills and analytical skills.
• Customer focus and adaptability to different personality types.
• Applicants have to be Smart, energetic and good communication skill
• Must be smart enough to handle any difficult situation that may rise during maintaining a team
• Willingness to work in any shift/ roster.

Diploma in CSE or General from Public Polytechnic Institute.

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