Team Leader

  • Mirpur-DOHS
  • B.Sc in CSE or relevant background from any reputed university.
  • 3 to 5 Years
  • Full Time
  • Ashkona, Dakshinkhan
  • Diploma/B.Sc. in CSE from a reputed public or private University
  • Must have at least 1 (One) Year of experience in the related field.
  • Full Time
  • Corporate Office, karwan Bazar
  • B.Sc in CSE or BBA/MBA in any reputed University. May be relaxed in case of experience.
  • 2-3 years of experience in Business Development, preferably in the software industry.
  • Full Time
  • Corporate Office, karwan Bazar
  • B.Sc in CSE or BBA/MBA in any reputed University. May be relaxed in case of experience.
  • At least 01 year but freshers can apply
  • Full Time
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19%
Female Employee
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In a day
Leave Approval
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29 years
Average age
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222
Employee

    At Business Automation we believe that the key to our success is our people. We are a team of passionate, innovative, and dedicated professionals who are committed to making a difference. We are constantly pushing the boundaries of what's possible, and we want you to be a part of our journey.

    Vision

    To empower organizations for better customer experience using technology, process and people. Its goals also include being the first choice among customers and employees.

    Why should you join us?

  • Business Automation is an advanced growing company with an excellent working environment.
  • Business Automation is a long experienced company and has been serving in ITES Sector since 1998.
  • Friendly and sincere behavior with fellow colleagues.
  • The company has various leave policies for employees of all levels. The policy includes Training Leave, Short Leave, Maternity Leave and Paternity Leave among other leaves.
  • Business Automation provides opportunities for employees to take professional-oriented courses for skill & career development and also provides full financial assistance for the said training as per training policy.
  • The working environment for women employees is prestigious and respectful.
  • We are committed to achieve our goal.
  • Ready to make a difference?

    Explore our current job openings and apply today. Together, we can achieve great things.

    [Apply Now]

Executive - IT Help Desk

Job Context

Young Professional is an opportunity for fresh graduates to learn and develop themselves for their career. Business Automation is offering the position to those who are keen to start their career with on the job training and real life work experience.

Key Responsibilities

  • Need to handle customer Face to Face and incoming calls to the prospective customers.
  • Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
  • Identify customer needs, clarify information and provide solutions.
  • Perform every call and Social media support actively to solve the client's problem.
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Must be knowledgeable about Facebook (Social media), email & web chat skype and any desk software.
  • Refer unresolved customer grievances to designated persons for further investigation.
  • Ensure Service Delivery through follow up process & updating documentations.
  • Report time to time to the team leader for complicated issues.
  • Sense of responsibility and Achieve the daily target
  • Developed competencies required for service oriented and result focus
  • Keep records of all conversations in our call center database in a comprehensible way

Employment Status

Full Time

Job Requirements

  • Age 21 to 30 years
  • Only Male & Female candidates are allowed 
  • Similar experience in the BPO industry or running call center will get preference.
  • Basic computer knowledge.
  • Good oral communication skills.
  • Good listening skills and analytical skills.
  • Customer focus and adaptability to different personality types.
  • Applicants have to be Smart, energetic and good communication skill
  • Must be smart enough to handle any difficult situation that may rise during maintaining a team
  • Willingness to work in any shift/ roster.

Educational Requirements

Diploma in CSE or General from Public Polytechnic Institute.

Experience

Fresher

Benefits

N/A

Salary

BDT. 10,000 to 12,000

Job Vacancy

10

Deadline

03 April 2024

At Business Automation, we believe that the key to our success is our people. We are a team of passionate, innovative, and dedicated professionals who are committed to making a difference. We are constantly pushing the boundaries of what's possible, and we want you to be a part of our journey.

Vision

To empower organizations for better customer experience using technology, process, and people. Its goals also include being the first choice among customers and employees.

Job Locationicon

Hajj Camp, Airport - Dakshinkhan Rd,
Dhaka 1230, Bangladesh.

N.B: This circulars deadline has expired on 03 April 2024