Young Professional is an opportunity for fresh graduates to learn and develop themselves for their career. Business Automation is offering the position to those who are keen to start their career with on the job training and real life work experience.

• Need to handle customer Face to Face and incoming calls to the prospective customers.
• Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
• Identify customer needs, clarify information and provide solutions.
• Perform every call and Social media support actively to solve the client's problem.
• Manage large amounts of inbound and outbound calls in a timely manner
• Must be knowledgeable about Facebook (Social media), email & web chat skype and any desk software.
• Refer unresolved customer grievances to designated persons for further investigation.
• Ensure Service Delivery through follow up process & updating documentations.
• Report time to time to the team leader for complicated issues.
• Sense of responsibility and Achieve the daily target
• Developed competencies required for service oriented and result focus
• Keep records of all conversations in our call center database in a comprehensible way

• Age 21 to 30 years
• Only Male & Female candidates are allowed 
• Similar experience in the BPO industry or running call center will get preference.
• Basic computer knowledge.
• Good oral communication skills.
• Good listening skills and analytical skills.
• Customer focus and adaptability to different personality types.
• Applicants have to be Smart, energetic and good communication skill
• Must be smart enough to handle any difficult situation that may rise during maintaining a team
• Willingness to work in any shift/ roster.

Diploma in CSE or General from Public Polytechnic Institute.

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