Eid Holiday Business Continuity: 24/7 Monitoring Rapid Incident Response

24/7 Monitoring & Incident Response: Ensuring Business Continuity During Eid Holiday: In today’s fast-paced digital landscape, ensuring uninterrupted business operations requires a robust observability and incident response framework. During the Eid holiday, while most businesses take a break, our CIRT and Infra teams remained fully operational, providing 24/7 monitoring, rapid incident resolution, and proactive threat detection to maintain business continuity. With an enterprise-grade monitoring ecosystem, we successfully mitigated system failures, optimized performance, and ensured SLA compliance. Let’s take a closer look at how we handled critical incidents, managed ongoing operations, and maintained system resilience during this holiday period.

The Briefing of Continuous Monitoring & Observability: To guarantee system stability, we implemented a multi-layered monitoring strategy, covering servers, databases, applications, and network infrastructure. Our observability stack included: ✅ Real-Time Performance Monitoring: Grafana for Resource Monitoring NMS for network health tracking Prometheus & OpenTelemetry for metric-based analysis ELK & Loki for log correlation and event detection

✅ Security & Threat Detection: Wazuh SIEM for intrusion detection & compliance monitoring Anomaly detection algorithms to identify security threats

✅ Automated Alerting & Incident Escalation: Multi-channel notifications via Discord, Email, and SMS Bash Script analytics for early warning signals

With this cutting-edge observability framework, we ensured real-time visibility into every system, service, and infrastructure component.

Major Incidents & Rapid Resolutions: Even with proactive monitoring, incidents are inevitable. However, our structured incident response workflow ensured minimal downtime and fast resolutions. 🚀 OSSPOPID Database Issue – Resolved in 45 Minutes During the holiday, OSSPOPID’s database faced a critical issue affecting response times. Our Prometheus and ELK Stack logs flagged the problem immediately. 🔹 Action Taken: ✔ Root cause analysis was conducted using OpenTelemetry ✔ Database tuning and query optimization restored full functionality ✔ Issue resolved within 45 minutes, maintaining SLA compliance

⚡ BIDA OSS System Downtime – Resolved in 35 Minutes A sudden performance degradation was observed in the BIDA OSS system, affecting user accessibility. High CPU and memory utilization were detected through Prometheus. 🔹 Action Taken: ✔ Real-time tracing with OpenTelemetry to pinpoint slow operations ✔ Automated remediation scripts optimized resource allocation ✔ Service restored within 35 minutes, preventing prolonged downtime

🛡 24/7 Crucial Monitoring of the Mutation System The Mutation System plays a vital role in ongoing business operations. During the holiday, it was under constant surveillance to prevent disruptions. 🔹 Monitoring Approach: ✔ Continuous metric tracking via Grafana dashboards ✔ Automated anomaly detection with Prometheus alerts ✔ Immediate escalation mechanisms in case of performance degradation Result: No major incidents were reported, showcasing the efficiency of our proactive monitoring.

🕋 Surveillance of Hajj Management System: Given the critical nature of the Hajj Management System, it remained under 24/7 monitoring to prevent service interruptions. 🔹 Key Measures Taken: ✔ Threshold-based alerts to detect anomalies ✔ Real-time log tracking to ensure smooth operations ✔ Failover readiness in case of unexpected issues Thanks to preventive monitoring, the system ran smoothly throughout the holiday.

Backup Management & Disaster Recovery: In addition to incident response, regular backups and disaster recovery readiness were top priorities. 🔹 Data Integrity & Backup Checks: ✔ Automated backup alerts ensured critical data protection ✔ Database integrity validation using PMM & ELK Stack ✔ Scheduled backups & recovery drills for disaster preparedness These measures ensured zero data loss and quick recovery options in case of failures.

Ongoing Migration & Infrastructure Enhancements: Even during the holiday, we continued to improve our infrastructure and services. 🔹 Key Upgrades Included: ✔ Database migrations for scalability and performance boosts ✔ Containerized application shifts to Kubernetes clusters ✔ Security hardening to fortify infrastructure This ensured business operations remained uninterrupted while we enhanced system resilience.

SLA Compliance & Performance Optimization: To meet strict SLA requirements, incidents were categorized based on severity, with predefined response and resolution timeframes: Our AI-driven anomaly detection, automated remediation scripts, and real-time log analytics ensured these SLAs were met consistently.